My order has shipped, but why does my tracking shows “No Results”?
If your DHL tracking shows “No results” that likely means your order has recently been shipped and will scan in its first update within 36 hours. If your tracking shows “No results” for more than 72 hours (not including weekends) please let us know.
My tracking says the package was delivered but I haven’t received it, what do should I do? Sometimes USPS will mark a package delivered before it actually is. That being said, we recommend waiting 2-3 days after the last status update (not including weekends) to give USPS time to complete the delivery.
We also recommend doing the following within 36 hours of expected delivery: • Look for a notice of attempted delivery
• Look around the delivery location for your package
• See if someone else accepted the delivery
• Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
Please let us know if you haven’t received your package after 3 days without a status update.
Why is my order marked Return to Sender?
If your order is being returned to sender for any reason such as: • Refused • Unclaimed • Not called for • Denied Due to Customs Charges • Incomplete / Insufficient Address
Please contact firstname.lastname@example.org
Please double check your shipping address for accuracy prior to placing your order. We use DHL as our international shipping provider which hands shipments off to the country’s postal provider once the shipment has cleared customs. In some countries additional tracking info is not available once handed off to local carriers.
If your order is delayed it may be held in customs for processing and take up to six weeks to arrive. Any unclaimed packages will be returned to the manufacturer and not eligible for reshipment or refund. We recommend contacting your local customs officials for assistance.
Are there additional shipping costs for International orders?
Shipping charges do not include any import tax, duties, or customs and clearance fees which may be levied once your shipment reaches your country and we are not responsible for these fee. We're unable to supply estimated duties and taxes as this information will vary by country.
As the Importer of Record, you are responsible for any of these charges or others imposed by your country and you must comply with all laws and regulations of the country in which you are receiving the goods. Contact your local customs office for information on what these charges may be.
Do you ship to APO/FPO addresses?
We ship orders to addresses within the US, Canada, and APO / FPO military addresses. When shipping to an APO please make sure to include the complete APO address and select USA as the country.
Do items ship separately?
Yes, we ship our items from multiple facilities. Because of this you may receive your order in separate shipments and on different days.