FAQs

For information about our current holiday shipping status, please visit our Holiday Shipping and Ordering Guidelines page, here.

Ordering & Payment

  • How can I pay for my order?
    • We accept major credit cards, and other secure payment methods.
  • Can I modify or cancel my order?
    • We process orders very quickly. If your order has not started processing, we will do our best to accommodate your request, including size changes, address changes or order cancellations. Once your order has gone into a processing, we cannot make any changes. Please check all information carefully before placing your order. If you discover a mistake, please contact us ASAP.
    • All cancellation requests for made to order and customized items must be made within 24 hours of purchase. Once an order is sent into production, we do not have the ability to cancel or make any changes including: address, size, or style changes.
  • Do you offer price adjustments on previous orders?
    • Unfortunately, we do not offer price adjustments on previous orders.
    • Price adjustments or refund requests based on difference between current price and price at time of purchase will not be granted. The price paid at time of purchase is final. PLL reserves the right to refuse requests in conflict with this policy. To stay on top of our latest sales and promotions, make sure to sign up for email and text.
  • What is the status of my order?
    • When your order is placed you should receive an order confirmation via email or phone, depending on which contact info you entered at checkout. If you didn’t receive a confirmation, please contact us at Once your order ships, you will receive a shipping confirmation email with tracking info.
  • Can I combine orders?
    • Since orders are processed individually, they cannot be combined
    • What should I do if I receive the wrong item?
      • If you receive the wrong item, please contact our team at shop@premierlacrosseleague.com within 7 days for a resolution.

    Shipping & Delivery

    • What shipping options are available?
      • We offer standard, expedited, and international shipping options at checkout. *Please note at this time, our 2024 Champion Replica Jerseys, Pinnies and Shorts are not eligible for international shipping
    • When can I expect to receive my order?
      • Order fulfillment will begin in 3-5 days for in-stock branded products like Champion. Made to order items are currently taking at least 14 business days to produce prior to shipping. Please note that we have three different warehouses for fulfillment. Please be on the lookout for multiple shipping and tracking notifications.
    • Do items ship separately?
      • Yes, we ship our items from multiple facilities. Because of this you may receive your order in separate shipments and on different days.
    • How can I track my order?
      • Once your order has shipped, you’ll receive a tracking number via email to monitor its progress.
    • My order has shipped, but why does my tracking shows “No Results”?
      • If your tracking shows “No results” that likely means your order has recently been shipped and will scan in it’s first update within 36 hours.
    • Do you offer free shipping?
      • We offer free standard shipping when you spend $89 or more.
    • What should I do if my order is delayed?
      • Please check the tracking information first. If there are issues, contact customer service for assistance.


    Returns & Exchanges

    • What is your return policy?
      • We accept returns within 30 days of receipt. Items must be unworn and in original packaging.
      • All made to order and custom products are final sale and not eligible for return or exchange. Visit here for all made to order and custom products.
      • All clearance items are final sale and not eligible for return or exchange
      • Please note, initial shipping charges are non-refundable
      • Gift returns will be refunded to an electronic gift card
      • Once your return is received at our warehouse, please allow 7-10 business days for processing
    • How do I initiate a return?
    • Can I exchange an item?
      • At this time we do not offer exchanges. We ask that you please return the eligible item in accordance with our return policy and place a new order for the desired item.
    • Can I return merchandise purchased onsite?
      • All merchandise purchased onsite at any sponsored PLL event is final sale and not eligible for a return or exchange.

    Product Information

    • How do I find my size?
      • We provide a size chart in the majority of our product listings. For Champion products, please view the Champion size chart here.
    • What are your instructions for washing & care of apparel?
      • Be sure to follow the instructions on each label. In general, machine wash cold after turning the item inside out to protect the printed design. Most apparel items are pre-shrunk, so tumble dry on low or hang dry to avoid any shrinkage.
    • What if the color does not look exactly as it does on my screen?
      • We cannot guarantee that colors are represented digitally, via monitors, mobile phones, or the like, exactly as they will appear in person. If you think you were sent the wrong color, please reach out to us at shop@premierlacrosseleague.com
    • Do you offer gift cards?
      • Yes, we offer digital gift cards that can be purchased through our website.

    International Shipments:

    • Are there additional shipping costs for International orders?
      • Shipping charges do not include any import tax, duties, or customs and clearance fees which may be levied once your shipment reaches your country and we are not responsible for these fee. We're unable to supply estimated duties and taxes as this information will vary by country. As the Importer of Record, you are responsible for any of these charges or others imposed by your country and you must comply with all laws and regulations of the country in which you are receiving the goods. Contact your local customs office for information on what these charges may be.
    • Do you ship to APO/FPO addresses?
      • We ship orders to addresses within the US, Canada, and APO / FPO military addresses. When shipping to an APO please make sure to include the complete APO address and select USA as the country.

    Please double check your shipping address for accuracy prior to placing your order. In some countries additional tracking info is not available once handed off to local carriers.

    If your order is delayed it may be held in customs for processing and take up to six weeks to arrive. Any unclaimed packages will be returned to the manufacturer and not eligible for reshipment or refund. We recommend contacting your local customs officials for assistance.

    CX Support

    • What are your customer service hours?
      • Our customer service team is available Monday through Friday, 9am-5pm. Our team will respond to your inquiry within 24 hours

    Orders are fulfilled by: Shipbots
    https://shipbots.com/