Product Info:

What are your instructions for washing & care of apparel?

Follow the instructions on each label. In general machine wash cold after turning item inside out to protect the printed design. Most apparel items are pre-shrunk so tumble dry on low or hang dry to avoid any additional shrinking.

What if the color does not look exactly the same as it does on my screen?

We cannot guarantee that colors are represented digitally, via monitors, mobile phones, or the like, exactly as they will appear in person. If you think you were sent the wrong color, please reach out to us at shop@premierlacrosseleague.com and we will be happy to assist!


How do I know what size I should order?

Sizing varies across our products. Please consult the sizing chart on each product page. Some products won’t have sizing charts but will include size recommendations in the product description.

If the item doesn’t fit as hoped, contact us to inquire about an exchange. Not all items are eligible for exchange or return, but if you reach out us we can let you know if your order is eligible. Please note that any costs associated with an exchange are the responsibility of the customer.


Start a Return: Email shop@premierlacrosseleague.com to start your free return

  • Once your return has been accepted, the PLL will offer you a return label via email. 
  • Multiple orders may be returned in the same package. Please be sure to include invoices from each order, plus any available item barcodes. 
  • If possible, please return items in their original polybag packaging. 


Return and Exchange Policy (US and International Orders)


The PLL gladly accepts returns of unworn, unwashed, undamaged or defective inventory merchandise purchased online for a full refund within 30 days of receiving your order. All returns must be mailed back and received within 30 days to receive a full refund to the original form of payment. Please allow 3-5 business days from the date we receive your return for your refund to be processed. All items marked final sale cannot be returned or exchanged.


All made to order and custom products are final sale and therefore not eligible for a return or exchange. In the event that you receive a defective product or a size that differs from the original order, please reach out to our team at shop@premierlacrosseleague.com. These products include 2023 Champion Replica Jerseys, Pinnies, Sublimated Shirts, Shorts and Hoodies and Team Flags. Visit here for all made to order and custom products.


All cancellation requests for made to order and customized items must be made within 24 hours of purchase. Once an order is sent into production, we do not have the ability to cancel or make any changes including: address, size, or style changes.


Returning a Gift


Start a Gift Return: Email shop@premierlacrosseleague.com to start the return process.

  • Once we receive your return, we will refund the purchase amount to a PLL Gift Card that will be sent via email. Please include your email address and the original order number if available.



Unfortunately we do not offer exchanges on online merchandise. Please return the item you wish to exchange in accordance with our return policy and place a new order for the desired item.


Onsite Merchandise

All merchandise purchased onsite at any sponsored PLL event is final sale and not eligible for a return or exchange.


Should you have any further questions or concerns, please don't hesitate to reach out to our team at shop@premierlacrossleague.com. 


My order has shipped, but why does my tracking shows “No Results”?

If your tracking shows “No results” that likely means your order has recently been shipped and will scan in it’s first update within 36 hours. If your tracking shows “No results” for more than 72 hours (not including weekends) please let us know.

My tracking says the package was delivered but I haven’t received it, what do should I do? Sometimes USPS will mark a package delivered before it actually is. That being said, we recommend waiting 2-3 days after the last status update (not including weekends) to give USPS time to complete the delivery.

We also recommend doing the following within 36 hours of expected delivery:

• Look for a notice of attempted delivery

• Look around the delivery location for your package

• See if someone else accepted the delivery

• Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

Please let us know if you haven’t received your package after 3 days without a status update.

Why is my order marked Return to Sender?

If your order is being returned to sender for any reason such as: • Refused • Unclaimed • Not called for • Denied Due to Customs Charges • Incomplete / Insufficient Address

Please contact shop@premierlacrosseleague.com

International Shipments:

Please double check your shipping address for accuracy prior to placing your order. In some countries additional tracking info is not available once handed off to local carriers.

If your order is delayed it may be held in customs for processing and take up to six weeks to arrive. Any unclaimed packages will be returned to the manufacturer and not eligible for reshipment or refund. We recommend contacting your local customs officials for assistance.

Are there additional shipping costs for International orders?

Shipping charges do not include any import tax, duties, or customs and clearance fees which may be levied once your shipment reaches your country and we are not responsible for these fee. We're unable to supply estimated duties and taxes as this information will vary by country.

As the Importer of Record, you are responsible for any of these charges or others imposed by your country and you must comply with all laws and regulations of the country in which you are receiving the goods. Contact your local customs office for information on what these charges may be.

Do you ship to APO/FPO addresses?

We ship orders to addresses within the US, Canada, and APO / FPO military addresses. When shipping to an APO please make sure to include the complete APO address and select USA as the country.

Do items ship separately?

Yes, we ship our items from multiple facilities. Because of this you may receive your order in separate shipments and on different days.

Placing an Order / Order Status:

When will I receive my order?

Most items for sale in the store are custom made on demand just for you. We ask for 15 business days to produce and process Champion jerseys, pinnies, shorts & Team Flags. Occasionally we will offer products as pre-orders. Pre-orders are indicated in the product description and will ship according to the time to produce after the pre-order window is complete.

What is the status of my order?

When your order is placed you should receive an order confirmation via email or phone, depending on which contact info you entered at checkout. If you didn’t receive a confirmation, please contact us at Once your order ships, you will receive a shipping confirmation email with tracking info.

Can I combine orders?

No orders are processed individually and cannot be combined at any time.

Can I change or cancel my order?

We process orders very quickly in order to ensure the fastest delivery possible. If your order has not started processing, we will do our best to accommodate all requests including size changes, address changes or order cancellations. Once your order has gone into a processing, we cannot make any changes.

Please check all information very carefully before placing your order. If you discover a mistake with your address, please contact us ASAP and include the correct address in your email to us.

Price adjustments or refund requests based on difference between current price and price at time of purchase will not be granted. The price paid at time of purchase is final. PLL reserves the right to refuse requests in conflict with this policy. To stay on top of our latest sales and promotions, make sure to sign up for email and text.